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Frequently-asked questions

Frequently Asked Questions about TEST & MEASUREMENT:
This section contains the most frequently-asked questions about our products and services. Please use our keyword-driven search engine to find an aswer to your question.

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Last questions asked in FAQ

Manometers

Question no.1 (ask on 22/11/2021) : What is the coefficient of the Pitot tube with the reference P01654560 and what is its accuracy?

answered on 22/11/2021 :

The coefficient of this Pitot tube is 1, so the manometer does not require any correction when measuring the air speed.

The tube’s accuracy is 1% of the reading, to be added to the error of the manometer used.

NB: This Pitot tube is also supplied with the CA 1550 manometer under the reference P01654555.

Multi-function

Question no.1 (ask on 23/06/2021) : Hello, I've just purchased a CA 6116N and, the first time I switched it on, it didn't power up. Is this normal ?

answered on 23/06/2021 :
Hello,

Yes, that is normal. Before powering up the instrument for the first time, you must remove the red tab located at the rear of the CA 6116N by pressing gently on the notch of the battery pack with a tool, which will release it.

Afterwards, do not forget to initialize the battery by charging and then completely discharging it.

Question no.2 (ask on 23/06/2021) : Hello, I've just purchased a CA 6117 and, the first time I switched it on, it didn't power up. Is this normal ?

answered on 23/06/2021 :

Hello,

Yes, that is normal. Before powering up the instrument for the first time, you must remove the red tab located at the rear of the CA 6117 by pressing gently on the notch of the battery pack with a tool, which will release it.


Afterwards, do not forget to initialize the battery by charging and then completely discharging it.

All products

Question no.1 (ask on 28/04/2021) : Hello, I have some old Metrix multimeters. What are the current replacement models ?

answered on 28/04/2021 :
Hello,
 
Below, you will find a summary of the instruments which can be replaced with the MTX 3290, MTX 3291, MTX 3292, MTX 3293, MTX 202, MTX 203 and MTX 204.
 
POSSIBLE REPLACEMENT WITH THE MTX202 or MTX 203 (TRMS 4000/6000 pts, VDC 0.5%, VAC 1 kHz, CAT III 600V)
METRIX MX20 (AVG 2000 cts, VDC 0.8%, VAC 500 Hz, CAT II-600V) 
METRIX MX21 (AVG 2000 cts, VDC 1%, VAC 500 Hz, no I, CAT III-600V) 
METRIX MX22 (AVG 4000 cts, VDC 0.3%, VAC 1 kHz, 10A, CAT III-600V) 
METRIX MX23 (RMS 5000 cts, VDC 0.3%, VAC 1 kHz, no I, CAT III-600V) 
METRIX MX44 (AVG 4000 cts, VDC 0.3%, VAC 1 kHz, CAT III-600V) 
 
POSSIBLE REPLACEMENT WITH THE MTX3290 (TRMS 6000 pts, VDC 0.3%, VAC 20 kHz, CAT III 600V) or MTX204 (TRMS 6000 pts, VDC 0.2%, VAC 1 kHz, CAT III 600V)
METRIX MX20 (AVG 2000 cts, VDC 0.8%, VAC 500 Hz, CAT II-600V) 
METRIX MX24 (RMS 5000 cts, VDC 0.3%, VAC 1 kHz, I 50mA to 20A, CAT III-600V)
METRIX MX24B (RMS 5000 cts, VDC 0.3%, VAC 1 kHz, I 500mA to 20A, CAT III-600V)
METRIX MX44 (AVG 4000 cts, VDC 0.3%, VAC 1 kHz, CAT III-600V)
 
POSSIBLE REPLACEMENT WITH THE MTX3291 (TRMS 60 000 pts, VDC 0.05%, VAC 20 kHz, CAT III 1000V+USB+LOG)
METRIX MX26 (TRMS 5000 cts, VDC 0.3%, VAC 100 kHz, CAT III-600V + RS232 option) 
METRIX MX54 (TRMS 50 000 cts, VDC 0.05%, VAC 50 kHz, CAT III-600V + RS232 option) 
METRIX MX55 (TRMS 50 000 cts, VDC 0.025%, VAC 50 kHz, CAT III-600V + RS232 option) 
METRIX MX56 (TRMS 50 000 cts, VDC 0.025%, VAC 50 kHz, CAT III-600V + RS232 option)
METRIX MX58HD (TRMS 50 000 cts, VDC 1%, VAC 50 kHz, CAT III-600V + RS232 option) 
METRIX MX59HD (TRMS 50 000 cts, VDC 0.3%, VAC 100 kHz, CAT III-600V + RS232 option)
 
POSSIBLE REPLACEMENT WITH THE MTX3292B or CA 5292 (TRMS 100 000 pts, VDC 0.03%, VAC 100 kHz, CAT III 1000V+USB+LOG Mem 10K mesures)
METRIX MX26 (TRMS 5000 cts, VDC 0.3%, VAC 100 kHz, CAT III-600V + RS232 option) 
METRIX MX58HD (TRMS 50 000 cts, VDC 1%, VAC 50 kHz, CAT III-600V + RS232 option) 
METRIX MX59HD (TRMS 50 000 cts, VDC 0.3%, VAC 100 kHz, CAT III-600V + RS232 option)
METRIX MTX3281B (TRMS 100 000 cts, VDC 0.1%, VAC 50 kHz, CAT III-600V)
METRIX MTX3282B (TRMS 100 000 cts, VDC 0.03%, VAC 100 kHz, CAT III-600V)
METRIX MTX3292 (TRMS 100 000 cts, VDC 0.03%, VAC 100 kHz, CAT III-600V+USB+LOG Storage 1K measurements)
 
POSSIBLE REPLACEMENT WITH THE MTX3293B or CA 5293 (TRMS 100 000 pts, VDC 0.02%, VAC 200 kHz, CAT III 1000V+USB+LOG Mem 30K mesures)
METRIX MTX3282B (TRMS 100 000 cts, VDC 0.03%, VAC 100 kHz, CAT III-600V)
METRIX MTX3283B (TRMS 100 000 cts, VDC 0.02%, VAC 200 kHz, CAT III-600V)
METRIX MTX3293 (TRMS 100 000 cts, VDC 0.02%, VAC 200 kHz, CAT III-1000V+USB+LOG Storage 6.5K measurements)

Multi-channel Power & Energy

Question no.1 (ask on 20/04/2021) : Hello, I need the PEL 106 quick start guide and user manual in other languages than those available on the website. Is it possible to get them ?

Question no.2 (ask on 20/04/2021) : Hello, I need the PEL 102, PEL 103 and PEL 104 quick start guide and user manual in other languages than those available on the website. Is it possible to get them ?

Question no.3 (ask on 10/03/2021) : Hello, I am looking for the user manual and the software for the PEL105 but I can't find it. Thank you for your help.

answered on 10/03/2021 :
Hello, 

The PEL 105 is no longer available. Please find below the links for your requests :

Quick start guide

                            (Version EN)

                            (Version NL)

                            (Version RO)

                            (Version CS)

                            (Version PL)

                            (Version RU)

User manual

                            (EN version)

                            (NL Version)

                            (RO Version)

                            (CS Version)

                            (PL Version)

                            (RU Version)

 

Firmware (EN Version) (the latest version is v 1.05_1.3)

Instructions :
- Connect the PEL105 to your computer
- Unzip the downloaded ZIP file
- Launch FlashUp.exe
- Load the update files included in the ZIP file ( PEL105.hex , PEL105_1.3.bin , wifi.hex)
- Choose Program Logger and DSP then click on Program.

Chauvin Arnoux brand

Question no.1 (ask on 17/01/2020) : Are the CA5292 & CA5293 Quick Start Guides available in other languages?

Question no.2 (ask on 17/01/2020) : Are the CA5292 & CA5293 User's Manuals available in other languages?

Adapters for multimeters and multimeter clamps

Question no.1 (ask on 30/07/2019) : What would be the current clamp adapted to my digital multimeter?

answered on 31/07/2019 :

 

Depending on your use case and the digital multimeter you have, you will find the appropriate current clamp on the document below.

The document is only available in French.

https://www.chauvin-arnoux.com/sites/default/files/download/courant_ac.pdf

 

Question no.1 (ask on 18/07/2019) : I need the user's manual for my devices, OX6062 and OX6202. Is it possible to have them?

answered on 19/07/2019 :

You can download the latest edition of the OX6062 II and OX6202 II oscilloscopes user's manual on the link below:

https://www.chauvin-arnoux.com/sites/default/files/download/6202b_en.pdf


Benchtop digital oscilloscopes

Question no.1 (ask on 18/07/2019) : I need to update my oscilloscope's firmware, can I get help?

answered on 19/07/2019 :


The latest version available for this oscilloscope is v2.24:

- OX6000 II : OX6062, OX6202 v2.x --> v2.24 


Follow the recommendations in the file Instructions.pdf.

https://www.chauvin-arnoux.com/sites/default/files/download/instructions_1_0_0.pdf

Installation:

To update your oscilloscope, you must download the LoaderScope software. A first execution of the application will allow to uninstall the old version, it is necessary to launch the program a second time in order to install the new version v3.1.

Software download link: https://www.chauvin-arnoux.com/sites/default/files/download/loaderscope-v3.1-faq.zip

Question no.2 (ask on 18/07/2019) : I need the OXi6204 oscilloscope user's manual. Is it possible to have it?

answered on 19/07/2019 :


Download the latest edition of the OXi6204 oscilloscope user manual from the link below:

https://www.chauvin-arnoux.com/sites/default/files/download/6204-en.pdf

Question no.3 (ask on 18/07/2019) : Hello, I would like to know the oscilloscope similar to my device? Could you please help me ?

answered on 19/07/2019 :

Metrix Digital Oscilloscopes

Old Products

Replacement Products

OX6062B-CSD

DOX2100 or OX9062

OX6062B-CSDO

DOX2100 or OX9062

OX6202B-CSD

DOX2100 or OX9102

OX6202B-CSDO

DOX2100 or OX9102

OX6062B-CFG

OX9062-CFG

OX6202B-CFG

OX9302-CFG

OXI6204

OX9304

Obsolete Products

Question no.1 (ask on 18/07/2019) : I need the user manual of my DOX3104 and DOX3304 oscilloscopes. Is it possible to have it?

answered on 19/07/2019 :
Download the latest edition of the DOX3104 and DOX3304 Digital Oscilloscopes User Manuals from the link below:

https://www.chauvin-arnoux.com/sites/default/files/download/dox_3104_3304_en.pdf

Accessories for Qualistar power analyser

Question no.1 (ask on 24/06/2019) : Hello, I would like to know if there's a replacement item for the Qualistar and the QualistarPlus battery? Thank you.

answered on 25/06/2019 :


There is a spare battery for the list of devices below:

  • CA8331
  • CA8332 - CA8332B
  • CA8333
  • CA8334 - CA8334B
  • CA8335 - CA8435
  • CA8336 - CA8436


The article code is identical for the battery of all these instruments: P01296024

All products

Question no.1 (ask on 24/06/2019) : Hello, I lost my connection cable of my CA8332B and CA8334B devices. As the products are no longer on your website, can I still order it?

answered on 25/06/2019 :


You can order the RS232 DB9F optical cable with the code P01295190A.


If you want to connect the device with your computer through the USB port, you only need the RS232 - USB reference adapter: HX0055B.

Power, energy and disturbance analysers

Question no.1 (ask on 24/06/2019) : Hello, I changed my computer, and since I can not connect my two CA8332B and CA8334B devices to the software, the two devices are not recognized on the computer. I am using a RS232 optical cord DB9F (supplied with the device) and a RS232 adapter - USB HX0055 under Windows 10. Do you have a solution for me?

answered on 25/06/2019 :


It is indeed a driver compatibility problem of the HX0055 adapter and the operating system  Windows 10, so I advise you to connect directly via an RS232 connection, or to order the replacement of the HX0055 adapter, with the reference HX0055B, and which solves this problem.

Oscilloscope Scopix IV

Question no.1 (ask on 18/06/2019) : The touchscreen of my Scopix IV is inactive. Is there a solution?

answered on 19/06/2019 :


Press the fullscreen key on your oscilloscope, this will reactivate the touchscreen.

Button: 

Multimeter clamps

Question no.1 (ask on 17/06/2019) : What products do you propose to replace a AC / DC clamp meter model PAC10, PAC11 or PAC 12?

answered on 18/06/2019 :

The AC / DC clamp meters PAC10, PAC11 and PAC 12 are respectively replaced by the references:

PAC 10 :        P01120115          PINCE PAC 15 CVH

PAC 11 :        P01120116          PINCE PAC 16 CVH

PAC12 :         P01120117          PINCE PAC 17 OSCILLO.

The basic specifications (measuring range, sensitivity or input / output ratio, output connection) of these new products are identical to the previous ones. And there are some additionnal features:

  • The PAC15, PAC16 and PAC17 models can be powered by battery and also by a standard micro-USB external power supply (optional)
  • All references now have an automatic DC zero adjustment and an automatic standby (switchable).